Privacy Notice

Controller and scope

Home Starter Co is the data controller for personal information processed in providing this website and its homeowner tools. Paddle separately processes payment information as Merchant of Record under its own privacy notice.

Information and purposes

Home records you enter, and cart selections, are stored locally in your browser rather than uploaded as home records. They may include budgets, contacts, inventory, warranty details, and repair notes. Local processing provides the toolkit you request, on the basis of contract performance.

When you submit an AI repair description, it is sent to Lovable’s AI service and its model providers to generate advice. Do not include names, addresses, or other personal details. Descriptions and results are not stored as home records on our servers. Service providers may process technical logs under their own retention arrangements.

Hosting and operational services may process IP addresses, device and browser information, usage events, errors, and request details to deliver and secure the website. We rely on legitimate interests in reliability, fraud prevention, and security. If you contact customer service, your name, email, order details, and messages are processed to respond to you, on the basis of contract performance or legitimate interests. We rely on legal obligations for records required by law.

Email delivery and purchase access

We process your checkout email, an internal buyer identifier, checkout intent, and verified purchase records to email secure access links and recover purchased bundles on another device. No password or social sign-in is required. This processing is necessary to perform our contract with you and prevent fraud. We retain purchase records while needed to provide access and meet legal obligations. We do not create additional buyer profiles or upload your home records.

Who receives information

Recipients may include hosting, operational, analytics, AI, and support service providers; Paddle for sales, payments, tax compliance, invoicing, and purchase support; professional legal or accounting advisers; and authorities where legally required. We do not sell your home records.

Retention

Local home records remain on your device until you remove them or clear browser storage. Submitted repair descriptions are processed for the assessment and are not intentionally retained in an application database. Operational records are retained only as necessary for service delivery, security, and applicable legal obligations; provider logs follow the provider’s retention arrangements. Support and legal records are deleted or anonymised when no longer necessary.

Storage, cookies, and security

Essential browser storage supports your cart and homeowner records. Hosting or checkout services may use essential cookies for delivery, security, and payment processing. You can manage cookies and local storage in your browser; blocking or clearing them can affect functionality or erase records. We do not add marketing cookies to the toolkit.

We use appropriate technical and organisational measures, including encrypted connections and access controls. No system is completely secure; keep your device protected and avoid submitting sensitive personal information in repair descriptions.

Your rights and international processing

Depending on applicable law, you may request access, correction, deletion, portability, restriction, or objection to processing, and withdraw consent where processing relies on it. You may complain to your local data protection authority. Service providers may process information in other countries; where required, appropriate transfer safeguards, such as standard contractual clauses or adequacy mechanisms, apply. For UK or EEA rights requests, the applicable response timeframe is generally one month, subject to lawful extensions.

For privacy requests or rights-holder concerns, contact Paddle customer service and identify Home Starter Co so the request can be referred to the seller. Do not send sensitive home information with your request.